Aon Releases The Ward’s Claims Customer Experience Superior Rating For 2022

  • Source: Press Release
  • Published: March 2023

CHICAGO, 30 March 2023 - Aon plc (NYSE: AON), a leading global professional services firm, today released the Ward’s Claims Customer Experience Superior Rating®, identifying companies that achieved outstanding claims experience in Personal Lines insurance for 2022.

Ward, a part of Aon that provides benchmarking and best practices for the insurance industry, recognizes the following companies for their superior service to their claims customers in 2022 as measured by the Aon ExperienceMonitor program:

• Farm Bureau Insurance of Michigan

• Nodak Insurance Company

• Pekin Insurance

• Penn National Insurance

• Virginia Farm Bureau Mutual Insurance Company

Jeff Rieder, partner, head of Ward Benchmarking, said: “Recognizing the importance of the personal lines claims experience, these companies have prioritized the customer in order to deliver the highest levels of service. Using Aon ExperienceMonitor, they’ve been able to measure customer experience, develop internal strategy, and build a customer-centric focus on personal lines claims handling. Their results, and this award, reflect the work they’ve done to deliver in very challenging times for the customer.”

Ward is a leading provider of benchmarking and best practices studies for the insurance industry. The team analyzes staff levels, compensation, business practices and expenses for all areas of company operations, and helps insurers to measure results compared to peer groups, optimize performance and improve profitability.

For more information on Ward’s services, please visit: https://ward.aon.com 

 

Notes to Editors:

To be eligible for a ratng, insurance company claims customer survey results must be independently verified by the Aon Inpoint ExperienceMonitor application at the time of calculation. Companies must achieve a net promotor* score (NPS) of 50 or above in total personal lines claims customer survey responses received through the ExperienceMonitor program in the calendar year analyzed.

*Net Promoter, NPS and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
 

Media Contact

Andrew Wragg

+44 (0) 7595 217168

andrew.wragg@aon.com

 

General Disclaimer
The information contained herein and the statements expressed are of a general nature and are not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information and use sources we consider reliable, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

Terms of Use
The contents herein may not be reproduced, reused, reprinted or redistributed without the expressed written consent of Aon, unless otherwise authorized by Aon. To use information contained herein, please write to our team.



Contact Us

Let us know how we can help and a member of our team will be in touch shortly.

Aon group companies will use your personal information to contact you from time to time about other products, services and events that we feel may be of interest to you. All personal information is collected and used in accordance with our privacy statement.

If you do not wish to receive these communications, please check here: